FAQ 2019-08-12T16:04:38+00:00
What is your policy or procedure for assistance animals or service animals? 2019-08-08T12:34:04+00:00

We will comply with federal, state, and local law by permitting an assistance animal or service animal for a person with a disability.  In those circumstances, our ordinary “pet” policies do not apply and we will not charge any deposits or fees.  For more information, please see our Assistance Animal Policy.  If you need to get a statement from a healthcare professional supporting your need for an assistance animal (see our Assistance Animal Policy for more details), you can use the form at this link which has been prepared by the Iowa Civil Right’s Commission for this purpose.  If you contact us we can also provide the form to you.  If you have specific questions or concerns about an assistance animal or service animal for a person with a disability, please contact us.

Please be warned, however, that it is a violation of Iowa law to intentionally misrepresent an animal as a service animal.

How do I appeal deductions from my security deposit return? 2019-07-09T20:59:56+00:00

To appeal a deduction from your security deposit (or to request a credit not included in your return), a security deposit appeal form must be submitted to info@rentames.com within 30 days of the date listed on your security deposit return statement. No late appeal forms will be accepted. All supporting documentation must be submitted with your appeal. We will not address any questions or concerns over the phone or in person about security deposit returns. You will be notified by email of a final decision regarding your appeal.

To access the security deposit appeal form, click here.

When can I view an apartment/duplex/house? 2019-07-09T20:53:50+00:00

Any property listed is available to view, but we need at least 24-hours notice for the current resident.  Contact us to schedule an appointment to view the property, but bear in mind, no unit can be held unless we receive an application.  If there is a specific property you want to see and it is not listed, you can still contact us and we will place you on a waiting list until we know if it will become available or not.

Can I view a unit before it is listed? 2017-10-08T17:14:06+00:00

Typically no.  We do sometimes make exceptions, but please remember that we try to make these exceptions infrequently, and you will not be able to sign a lease until the unit is listed.  Preference is ordinarily given to the current tenants for an opportunity to renew.

How long do your leases run? What are the start/end dates? Do you do short-term leases or month-to-month? 2019-03-14T16:18:30+00:00

Our residential leases ordinarily are August 1st through July 31st.  We do not typically do short-term leases or month-to-month.  The only exception is if there is a unit available to sublet, in which case the lease term will ordinarily run from the beginning of the sublease through July 31st.  Available subleases are listed on our website as they become available. Each sublease listing will state how long the lease will be for.

What utilities or extras are included with rent? 2017-10-08T17:09:20+00:00

This varies with the unit, so check the listing to see what is or is not included.  Typically, in apartments, most utilities are included (water/sewer, garbage, either gas or electricity, and sometimes internet).  In duplexes and houses, tenants are typically responsible for all of their own utilities.

Are pets allowed? 2019-08-07T14:41:01+00:00

For the most part, our rental houses are pet-friendly with prior approval and completion of a pet addendum.  Many of our multi-unit buildings accept pets, but might not permit dogs.  Each listing should say if a particular unit permits pets (and what types), but you can always contact us to check.  Currently, we do not have breed restrictions, but each tenant is responsible to ensure their pet is safe and does not disturb others.

Our pet policies and restrictions are waived for an assistance animal or service animal for a person with a disability.  If you have questions about an assistance animal or service animal, please feel free to contact us.

Is there any pet rent or deposits? 2019-08-07T14:36:40+00:00

Yes.  If you are approved to have a pet, there is monthly pet rent, a pet deposit, and a one-time non-refunable service fee.  Pet rent is a flat rate of $25.00 per animal per month.  The pet deposit is refundable and is $200.00 total in addition to any other rental deposits. Finally, there is a non-refundable service fee of $150.00 charged when your pet addendum is signed.

We will not charge any fees or deposits for an assistance animal or service animal for a person with a disability.

What if I just sneak a pet in? 2019-08-07T14:45:33+00:00

Sneaking pets in without permission is a bad idea.  We will find out in short order, and then you may be fined with a service fee of up to $400.00 and we will have you remove the pet.  You could also face consequences up to and including eviction, so you really shouldn’t try it.

I have a criminal conviction on my record, do I still qualify? 2019-03-14T16:14:53+00:00

It depends. Rental qualification is not automatically excluded if a person has a criminal conviction.  We address these situations on a case-by-case basis, and our decision depends in part on what the conviction was for and how long ago it occurred.  You can always apply, just make sure you answer every question honestly and keep in mind as a routine part of the application process we complete credit and criminal history checks.  You can also contact us if you would like to discuss your specific circumstances.

Does everyone who will live in the unit need to fill out an application? 2017-10-08T16:54:00+00:00

Yes, all persons who will live in the unit must complete a separate application.  This includes a separate non-refundable application fee for each applicant.  This does not include minor children planning on living with a parent or legal guardian, however, we will still need to know the number of total persons living in the unit, minors included.